Slower Processing of Calls
Incident Report for Gong
Resolved
We applied a change to our system to circumvent the degraded performance of our third-party outbound email provider.

Call processing is now back to normal speed, and the processing queue is clearing up.

We apologize for any inconvenience.
Posted 21 days ago. Oct 29, 2018 - 20:28 UTC
Identified
We are experiencing slower-than-usual processing of calls.

The problem was traced down to degraded performance of our third-party outbound email service provider.

We are updating out call processing system to circumvent the issue.
Posted 21 days ago. Oct 29, 2018 - 16:35 UTC
This incident affected: Gong Components (Call Analysis) and External Services (Mandrill Mandrill Global).