All Systems Operational

About This Site

Note: Our status page has been updated with a simplified visual to help you more quickly see the status of your solutions. If you have any questions, please submit a Customer Support ticket for more information.

Gong enables revenue teams to realize their fullest potential by unveiling their customer reality.

On this page, we publish in real time the operational status of our systems as well as descriptions of historical incidents.
The uptime percentage published on this site may reflect downtime due to scheduled maintenance or resulting from external applications or third parties, external network, or equipment problems.

If you are experiencing an operational issue with our services please inform us at help.gong.io

Uptime over the past 90 days. View historical uptime.
Conversation Intelligence Operational
90 days ago
99.68 % uptime
Today
Deals and Forecast Operational
90 days ago
99.98 % uptime
Today
Engage Operational
90 days ago
99.98 % uptime
Today
Data Platform and APIs Operational
90 days ago
100.0 % uptime
Today
Mobile Operational
90 days ago
99.98 % uptime
Today
Gong Components (Historical data prior to Oct 1st 2023) Operational
90 days ago
99.99 % uptime
Today
Web Application ? Operational
90 days ago
99.97 % uptime
Today
Call Recording ? Operational
90 days ago
100.0 % uptime
Today
Call Analysis ? Operational
90 days ago
99.98 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Public API ? Operational
90 days ago
100.0 % uptime
Today
Mobile Applications ? Operational
90 days ago
100.0 % uptime
Today
Email Ingestion ? Operational
90 days ago
100.0 % uptime
Today
Hubspot CRM Sync Operational
90 days ago
100.0 % uptime
Today
Salesforce CRM Sync Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Database Upgrade Dec 2, 2023 07:00-14:00 PST
There is scheduled maintenance at the following time.
Posted on Nov 13, 2023 - 03:15 PST
Past Incidents
Nov 30, 2023

No incidents reported today.

Nov 29, 2023
Call Spotlight is currently affected by a service disruption at Azure OpenAI Service
Resolved - This incident has been resolved.
Nov 29, 23:43 PST
Update - We are continuing to work to resolve this issue. Please check back for updates.
Nov 29, 13:27 PST
Identified - The cause of the issue impacting Call Spotlight has been identified and our teams are working to resolve it. Please check back for updates.
Nov 29, 09:59 PST
Investigating - Users may be experiencing disruptions to Call Spotlight due to a service outage at Azure OpenAI Service. The following Gong component are affected: Conversation Intelligence Our teams are working quickly to investigate and address the issue.
Nov 29, 09:58 PST
Nov 28, 2023
Deal Sync Delays are High
Resolved - This incident has been resolved.
Nov 28, 20:43 PST
Monitoring - We are currently experiencing a delay in processing Deals to be reflected correctly in the gong app. This will be impacting Gong Pipeline & Forecast with foreseeable delays up until 10-11 Hrs. We are working with the highest urgency to restore normal operating conditions for our platform.
Nov 28, 02:10 PST
Gong service outage
Resolved - The issue has been resolved and Gong is operational.
Nov 28, 06:27 PST
Monitoring - A fix was implemented to restore Gong and our team is monitoring.
Nov 28, 05:52 PST
Identified - The cause of the outage has been identified and our teams are working to resolve it. Please check back for updates.
Nov 28, 05:12 PST
Investigating - We are currently experiencing an outage. Our teams are working to isolate and address the issue. Please check back for updates.
Nov 28, 05:07 PST
Nov 27, 2023
Data Processing Delays
Resolved - This incident has been resolved.
Nov 27, 18:32 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 16:18 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 27, 14:45 PST
Investigating - Our data processing infrastructure is running behind. No data has been lost and the system should be caught up after the issue is resolved.
Nov 27, 14:01 PST
Gong services are intermittently unavailable
Resolved - This incident has been resolved.
Nov 27, 08:52 PST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 27, 08:42 PST
Identified - The issue has been identified and a fix is being implemented
Nov 27, 08:16 PST
Investigating - We are currently investigating this issue
Nov 27, 08:14 PST
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023
Call Processing Delays
Resolved - This incident has been resolved.
Nov 21, 14:28 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 21, 14:25 PST
Update - We are continuing to investigate this issue.
Nov 21, 13:29 PST
Investigating - Our data processing infrastructure is running behind which is causing delays in processing calls. No data has been lost and the system should be caught up shortly.
Nov 21, 13:23 PST
Gong experienced degradation of service
Resolved - Gong experienced service degradation, which was resolved within an hour.
Nov 21, 07:00 PST
Nov 20, 2023

No incidents reported.

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

No incidents reported.

Nov 16, 2023

No incidents reported.

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