Our Gong Recorder was briefly unable to join calls on Zoom due to an unexpected code change made by Zoom. This issue affected customers using the Gong Recorder Bot only and did not impact customers using the Zoom Native Recording feature.
Sunday, Apr. 11st, 2 AM PST– The issue was identified, and an investigation began. The support team was briefed on the issue and available workaround of using Zoom Native Recording.Sunday, Apr. 11st, 6 AM PST – Root cause identified, partnered with Zoom to take corrective action.Monday, Apr. 12st, 3 PM PST – Issue resolved. Initiated customer impact assessment.Monday, Apr. 13st, 8 AM PST – Provided proactive update to all impacted accounts.
Infrastructure alert added for a high-error count of the Gong RecorderCritical-severity alert created when an issue originated by Zoom interferes with our Recorder.
Calls not recorded during this timeframe were not recoverable as data was not captured.
No components marked as affected
Resolved
Our Gong Recorder was briefly unable to join calls on Zoom due to an unexpected code change made by Zoom. This issue affected customers using the Gong Recorder Bot only and did not impact customers using the Zoom Native Recording feature.
Sunday, Apr. 11st, 2 AM PST– The issue was identified, and an investigation began. The support team was briefed on the issue and available workaround of using Zoom Native Recording.Sunday, Apr. 11st, 6 AM PST – Root cause identified, partnered with Zoom to take corrective action.Monday, Apr. 12st, 3 PM PST – Issue resolved. Initiated customer impact assessment.Monday, Apr. 13st, 8 AM PST – Provided proactive update to all impacted accounts.
Infrastructure alert added for a high-error count of the Gong RecorderCritical-severity alert created when an issue originated by Zoom interferes with our Recorder.
Calls not recorded during this timeframe were not recoverable as data was not captured.