Resolved
The issue has been resolved.
There was no reported impacts to data captured by the platform.
Monitoring
Theme Spotter is currently partially restored.
Our investigation indicates that the issue is caused by an ongoing service disruption on the Google AI Platform, which is impacting stability.
While the service is functioning at the moment, behavior may remain intermittent until Google fully resolves the underlying issue.
We are actively monitoring the situation and will provide updates as more information becomes available.
Identified
A fix was implemented, and Theme Spotter is partially restored. This issue is related to an ongoing Google Vertex AI service disruption. Our team is working to ensure service is fully restored.
Please check back for updates.
Identified
Service reliability has improved, and initial signs suggest a reduction in errors for the AI components. Our team is working to ensure all services are fully restored.
Investigating
Users may be experiencing disruptions to AI services due to a service outage at Gemini. The following Gong components are affected: AskMeAnything; Smart Trackers; Theme Spotter. We are coordinating closely with Google, who are actively investigating the issue.
Investigating
Our team continues to investigate the issue. Please check back for updates.
Investigating
Users may be experiencing disruptions to Theme Spotter feature due to a service outage at Gemini. Our teams are working alongside the Google team to investigate and address the issue.
