Gong Status

We've detected an issue with Zoom that is resulting in delays in zoom recordings populating in Gong.

Monitoring - A fix has been implemented and we are monitoring the results.
Apr 02, 2025 - 17:41 PDT

Investigating - Some users may experience delays in viewing Zoom calls in Gong due to a delay in recordings populating from Zoom. We are actively monitoring the situation with Zoom and will update as the situation resolves.
Apr 02, 2025 - 14:07 PDT

Issue Detected: Intermittent Access Issues – Conversations > Search Page

Monitoring - A fix has been implemented, and we are monitoring the results.
Apr 02, 2025 - 17:41 PDT

Investigating - We are currently investigating an issue where some users may experience intermittent problems accessing the Conversations > Search page. Our team is actively working to identify the root cause and will provide an update as soon as more information is available
Apr 02, 2025 - 12:00 PDT

About This Site

Note: Our status page has been updated with a simplified visual to help you more quickly see the status of your solutions. If you have any questions, please submit a Customer Support ticket for more information.

Gong enables revenue teams to realize their fullest potential by unveiling their customer reality.

On this page, we publish in real time the operational status of our systems as well as descriptions of historical incidents.
The uptime percentage published on this site may reflect downtime due to scheduled maintenance or resulting from external applications or third parties, external network, or equipment problems.

If you are experiencing an operational issue with our services please inform us at help.gong.io

Conversation Intelligence Partial Outage

Deals and Forecast Operational

Engage Operational

Data Platform and APIs Operational

Mobile Operational

Gong Components (Historical data prior to Oct 1st 2023) Partial Outage

Call Recording Partial Outage

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 2, 2025

Unresolved incidents: We've detected an issue with Zoom that is resulting in delays in zoom recordings populating in Gong., Issue Detected: Intermittent Access Issues – Conversations > Search Page.

Apr 1, 2025

Ongoing Twilio Outage Impacting Calling Services

Resolved - This incident has been resolved.
Apr 1, 08:50 PDT

Identified - We are currently experiencing intermittent issues with incoming and outgoing voice calls due to an ongoing outage with our telecom provider, Twilio. This may affect some customers’ ability to make or receive calls.

We are actively monitoring the situation and will provide updates as they become available.

You can also follow Twilio’s status directly here: https://status.twilio.com/incidents/djx8tktw4z0p
Mar 31, 10:23 PDT

Mar 31, 2025

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

Incident Detected with Gong Platform

Resolved - This incident has been resolved.
Mar 25, 12:01 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 10:12 PDT

Identified - The issue has been identified and a fix is being implemented.
Mar 25, 10:07 PDT

Investigating - We are currently experiencing an outage, which is impacting access to the Gong Platform. Our team is actively investigating. Please check back here for more updates.
Mar 25, 09:44 PDT

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

Snowflake is currently experiencing an outage that is impacting Gong. We are monitoring and will continue to update as we know more from Snowflake

Resolved - This incident has been resolved.
Mar 19, 15:28 PDT

Monitoring - monitoring
Mar 19, 13:28 PDT

A subset of users are unable to use the Gong Google Add-on to create meetings.

Resolved - The issue has been resolved.
Mar 19, 11:10 PDT

Update - We are working to ensure service is fully restored for all customers. Please check back for updates.
Mar 19, 10:43 PDT

Monitoring - A solution was implemented and our team is monitoring. If you are experiencing issues creating a meeting through the Gong Google add-on, the problem is expected to be resolved in approximately 1.5 hours.
Mar 19, 10:04 PDT

Identified - The cause of the issue has been identified and our teams are working to resolve it. Please check back for updates.
Mar 19, 09:13 PDT

Investigating - We are currently investigating the issue.
Mar 19, 08:28 PDT