Intermittent audio recording issues when recording Zoom conversations

Incident Report for Gong

Resolved

The Gong recorder was set to use an older version of the Zoom client, and the issue seems to now be resolved.

Posted Oct 19, 2018 - 09:59 PDT

Update

The Gong recorder was set to use an older version of the Zoom client, and the issue seems to now be resolved.

Posted Oct 19, 2018 - 09:58 PDT

Investigating

In the past few days we’ve encountered several cases where Gong recorded Zoom calls without audio. We are investigating the root case, and have been working closely with Zoom Support to pinpoint the issue and identify a solution.

Posted Oct 17, 2018 - 18:00 PDT

This incident affected: Gong Components (Historical data prior to Oct 1st 2023) (Call Recording).