{"page":{"id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","name":"Gong","url":"https://status.gong.io/","updated_at":"2026-08-04T03:29:38Z"},"incidents":[{"id":"01KZ52V4S59QXZQKM78WWG9WG5","name":"MCP connection issues affecting Gong AI tools","status":"resolved","created_at":"2026-08-04T00:30:12Z","updated_at":"2026-08-04T03:29:38Z","resolved_at":"2026-08-04T03:29:38Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KZ5D3PK2EERJXD4HD9XP3MTE","body":"The issue affecting Gong's MCP integration has been resolved, and all connection routing functionality has returned to normal operations.","created_at":"2026-08-04T03:29:38Z","display_at":"2026-08-04T03:29:38Z","incident_id":"01KZ52V4S59QXZQKM78WWG9WG5","status":"resolved","updated_at":"2026-08-04T03:29:38Z"},{"id":"01KZ5676490APYHFWSAPW1BX8Q","body":"We have identified the issue affecting Gong's MCP integration.\nCustomers using Gong's MCP integration (including Claude and other MCP-compatible clients) may experience connection failures and failed tool call requests.\nWe are currently working on deploying a fix and will provide another update as soon as more information becomes available.","created_at":"2026-08-04T01:29:12Z","display_at":"2026-08-04T01:29:12Z","incident_id":"01KZ52V4S59QXZQKM78WWG9WG5","status":"identified","updated_at":"2026-08-04T01:29:12Z"},{"id":"01KZ52V4S54X08DWJPQGM822DG","body":"We are currently investigating connection failures affecting customers using Gong's MCP integration (including Claude and other MCP-compatible clients).","created_at":"2026-08-04T00:30:12Z","display_at":"2026-08-04T00:30:12Z","incident_id":"01KZ52V4S59QXZQKM78WWG9WG5","status":"investigating","updated_at":"2026-08-04T00:30:12Z"}]},{"id":"01KYHC28CHP196XA1NBDFBBKQP","name":"Gong Application Sign-in Issues","status":"resolved","created_at":"2026-07-27T08:46:33Z","updated_at":"2026-07-27T10:05:56Z","resolved_at":"2026-07-27T10:05:56Z","impact":"critical","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KYHGKJW22FYFZ99BEWH09DQE","body":"This issue has been resolved.","created_at":"2026-07-27T10:05:56Z","display_at":"2026-07-27T10:05:56Z","incident_id":"01KYHC28CHP196XA1NBDFBBKQP","status":"resolved","updated_at":"2026-07-27T10:05:56Z"},{"id":"01KYHDWBPPTATS7CMVN38255G2","body":"We have identified the issue affecting the Gong app.\nA subset of users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts.\nWe are currently working on a fix.\nWe will provide another update as soon as more information becomes available","created_at":"2026-07-27T09:18:17Z","display_at":"2026-07-27T09:18:17Z","incident_id":"01KYHC28CHP196XA1NBDFBBKQP","status":"identified","updated_at":"2026-07-27T09:18:17Z"},{"id":"01KYHCGSBWXZCEGGSSX3BRRXDA","body":"We are currently investigating an issue affecting access to the Gong application.\nImpact: Users across all environments attempting to sign in using Office 365 may experience sign-in failures or authentication timeouts.\nStatus: Our engineering team is actively investigating the root cause.\nNext Update: We will provide another update as soon as possible.","created_at":"2026-07-27T08:54:30Z","display_at":"2026-07-27T08:54:30Z","incident_id":"01KYHC28CHP196XA1NBDFBBKQP","status":"investigating","updated_at":"2026-07-27T08:54:30Z"},{"id":"01KYHC28CHH3T2VYBNW04TD10H","body":"We are currently investigating an issue affecting access to the Gong application.\nImpact: Users across all environments may experience sign-in failures or authentication timeouts.\nStatus: Our engineering team is actively investigating the root cause.\nNext Update: We will provide another update as soon as possible.","created_at":"2026-07-27T08:46:33Z","display_at":"2026-07-27T08:46:33Z","incident_id":"01KYHC28CHP196XA1NBDFBBKQP","status":"investigating","updated_at":"2026-07-27T08:46:33Z"}]},{"id":"01KY37TPSSQZAKHN4CKC7E5XQV","name":"Call processing delays","status":"resolved","created_at":"2026-07-21T21:03:10Z","updated_at":"2026-07-21T22:14:03Z","resolved_at":"2026-07-21T22:14:03Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KY3BWG2SJJA5FD3RRR79EEP9","body":"The issue has been resolved.","created_at":"2026-07-21T22:14:03Z","display_at":"2026-07-21T22:14:03Z","incident_id":"01KY37TPSSQZAKHN4CKC7E5XQV","status":"resolved","updated_at":"2026-07-21T22:14:03Z"},{"id":"01KY39SERH12KFT4SXCXQ4JGZ3","body":"We have implemented a fix and are currently monitoring system performance.","created_at":"2026-07-21T21:37:26Z","display_at":"2026-07-21T21:37:26Z","incident_id":"01KY37TPSSQZAKHN4CKC7E5XQV","status":"monitoring","updated_at":"2026-07-21T21:37:26Z"},{"id":"01KY37TPSS97APNP5WJQHP4H66","body":"We have identified the issue affecting call processing.\nUsers in the US may experience delays in call processing.\nFix have been deployed.\nNext update in 30 minutes.","created_at":"2026-07-21T21:03:10Z","display_at":"2026-07-21T21:03:10Z","incident_id":"01KY37TPSSQZAKHN4CKC7E5XQV","status":"identified","updated_at":"2026-07-21T21:03:10Z"}]},{"id":"01KXGGRJKEYY5XGMNRMWWENZC6","name":"Gong extension issue","status":"resolved","created_at":"2026-07-14T14:33:43Z","updated_at":"2026-07-15T04:00:11Z","resolved_at":"2026-07-15T04:00:11Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KXHYX8K752WMBGYSV95QNB4Y","body":"The issue affecting the Gong extension has been fully resolved.","created_at":"2026-07-15T04:00:11Z","display_at":"2026-07-15T04:00:11Z","incident_id":"01KXGGRJKEYY5XGMNRMWWENZC6","status":"resolved","updated_at":"2026-07-15T04:00:11Z"},{"id":"01KXGQ89TW372D81RTQ1HP84TB","body":"We have identified the issue affecting the Gong extension (specifically version 1.0.76).\nA subset of Salesforce users may experience issues with the extension being unresponsive or failing to load.\nWe are currently deploying a fix, which we estimate will be available for all users in a few hours. In the meantime, affected users can uninstall and reinstall the extension to resolve the issue immediately.","created_at":"2026-07-14T16:27:10Z","display_at":"2026-07-14T16:27:10Z","incident_id":"01KXGGRJKEYY5XGMNRMWWENZC6","status":"identified","updated_at":"2026-07-14T16:27:10Z"},{"id":"01KXGGRJKEF886V2RYYCKVQWXR","body":"We are investigating reports of issues with the Gong extension and are working to resolve them for affected users.","created_at":"2026-07-14T14:33:43Z","display_at":"2026-07-14T14:33:43Z","incident_id":"01KXGGRJKEYY5XGMNRMWWENZC6","status":"identified","updated_at":"2026-07-14T14:33:43Z"}]},{"id":"01KXDH9D78NVYNVKHAXRFQQMCK","name":"Gong Platform Issues","status":"resolved","created_at":"2026-07-13T10:45:11Z","updated_at":"2026-07-13T10:48:08Z","resolved_at":"2026-07-13T10:48:08Z","impact":"critical","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KXDHET18RCPH1Z1T7BXF62MH","body":"The issue has been resolved. ","created_at":"2026-07-13T10:48:08Z","display_at":"2026-07-13T10:48:08Z","incident_id":"01KXDH9D78NVYNVKHAXRFQQMCK","status":"resolved","updated_at":"2026-07-13T10:48:08Z"},{"id":"01KXDH9D78ZRT1K4C32NWWX015","body":"We experienced an issue affecting the Gong platform. Our engineering team successfully mitigated the impact and restored full service. We are now investigating the root cause to prevent similar issues in the future.","created_at":"2026-07-13T10:45:11Z","display_at":"2026-07-13T10:45:11Z","incident_id":"01KXDH9D78NVYNVKHAXRFQQMCK","status":"investigating","updated_at":"2026-07-13T10:45:11Z"}]},{"id":"01KXATE1RBC9G3SECGQ5SZ9AT2","name":"Service Alert: Gong Platform Issues","status":"resolved","created_at":"2026-07-12T09:27:17Z","updated_at":"2026-07-12T09:59:36Z","resolved_at":"2026-07-12T09:59:36Z","impact":"critical","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KXAW971WGYWVF23P3S0M6BFY","body":"Gong platform is fully operational.","created_at":"2026-07-12T09:59:36Z","display_at":"2026-07-12T09:59:36Z","incident_id":"01KXATE1RBC9G3SECGQ5SZ9AT2","status":"resolved","updated_at":"2026-07-12T09:59:36Z"},{"id":"01KXATE1RB7NWKTXER36T9NX7R","body":"We are currently experiencing an issue affecting the Gong platform. Our engineering team is actively investigating the root cause and working to mitigate the impact to restore full service as quickly as possible.","created_at":"2026-07-12T09:27:17Z","display_at":"2026-07-12T09:27:17Z","incident_id":"01KXATE1RBC9G3SECGQ5SZ9AT2","status":"investigating","updated_at":"2026-07-12T09:27:17Z"}]},{"id":"01KW9S7VQ3PF8E60WWSYDHM3YD","name":"Delays in Exporting Activities to CRM","status":"resolved","created_at":"2026-06-29T13:31:29Z","updated_at":"2026-07-02T20:21:36Z","resolved_at":"2026-07-02T20:21:36Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KWJ7WYDSMWFJWP434SQP5JGJ","body":"The issue has been resolved.","created_at":"2026-07-02T20:21:36Z","display_at":"2026-07-02T20:21:36Z","incident_id":"01KW9S7VQ3PF8E60WWSYDHM3YD","status":"resolved","updated_at":"2026-07-02T20:21:36Z"},{"id":"01KWF6XN6T4D6PDVPBC1ZVGY7D","body":"We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems.\nSome customers may still experience delays while the backlog is being processed.\nDelayed activities will be automatically exported to your CRM, and no action is required on your part.\nData syncing from your CRM into Gong is not affected.\nWe’ll share another update as more information becomes available.","created_at":"2026-07-01T16:06:47Z","display_at":"2026-07-01T16:06:47Z","incident_id":"01KW9S7VQ3PF8E60WWSYDHM3YD","status":"monitoring","updated_at":"2026-07-01T16:06:47Z"},{"id":"01KWF5YM9041P83XB4F041FBC6","body":"We identified and resolved the issue that caused delays in exporting activities from Gong to CRM systems.\nSome customers may still experience delays while the backlog is being processed.\nDelayed activities will be automatically exported to your CRM, and no action is required on your part.\nData syncing from your CRM into Gong is not affected.\nWe’ll share another update as more information becomes available.","created_at":"2026-07-01T15:49:51Z","display_at":"2026-07-01T15:49:51Z","incident_id":"01KW9S7VQ3PF8E60WWSYDHM3YD","status":"monitoring","updated_at":"2026-07-01T15:49:51Z"},{"id":"01KWAF680BNFWWWCG2NNKQTR08","body":"We have identified the issue causing the CRM synchronization delays.\nA subset of users in the US-hosted environment may continue to experience delays with CRM event synchronization.\nWe are currently actively working to resolve the issue.\nNext update as soon as more information becomes available.","created_at":"2026-06-29T19:55:05Z","display_at":"2026-06-29T19:55:05Z","incident_id":"01KW9S7VQ3PF8E60WWSYDHM3YD","status":"identified","updated_at":"2026-06-29T19:55:05Z"},{"id":"01KWA6QCZ1WKTGWNE4P7GTZ7JC","body":"We are continuing to investigate an issue causing delayed event synchronization to the CRM.\nA subset of users in the US-hosted environment may experience delays with CRM synchronization.\nOur engineering team is actively working to identify the root cause, and we will provide another update as soon as more information becomes available.","created_at":"2026-06-29T17:27:10Z","display_at":"2026-06-29T17:27:10Z","incident_id":"01KW9S7VQ3PF8E60WWSYDHM3YD","status":"investigating","updated_at":"2026-06-29T17:27:10Z"},{"id":"01KW9S7VQ3CTAJCXZNNRGCS2S7","body":"We are currently investigating an issue causing delayed event synchronization to the CRM.\nThis is a limited-scope incident, and our engineering team is actively working to identify the root cause.\nWe will provide another update as soon as more information becomes available.","created_at":"2026-06-29T13:31:29Z","display_at":"2026-06-29T13:31:29Z","incident_id":"01KW9S7VQ3PF8E60WWSYDHM3YD","status":"investigating","updated_at":"2026-06-29T13:31:29Z"}]},{"id":"01KWE12GN0NM1B5REP8BSJJMC6","name":"Team insights page is failing to load","status":"resolved","created_at":"2026-07-01T05:05:21Z","updated_at":"2026-07-01T05:22:11Z","resolved_at":"2026-07-01T05:22:11Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KWE21B722XSCNW8B50NR7F9D","body":"The issue has been resolved.","created_at":"2026-07-01T05:22:11Z","display_at":"2026-07-01T05:22:11Z","incident_id":"01KWE12GN0NM1B5REP8BSJJMC6","status":"resolved","updated_at":"2026-07-01T05:22:11Z"},{"id":"01KWE12GN0PFMR7305DD1EATP2","body":"We’re investigating an issue where the Team Insights page is failing to load. Some customers may be unable to load the Team Insights page while we work on a fix. Next update will be shared as we learn more.","created_at":"2026-07-01T05:05:21Z","display_at":"2026-07-01T05:05:21Z","incident_id":"01KWE12GN0NM1B5REP8BSJJMC6","status":"investigating","updated_at":"2026-07-01T05:05:21Z"}]},{"id":"01KVQWCYBPPKPJNZ6BC3R6B955","name":"Web app - Limited scope incident","status":"resolved","created_at":"2026-06-22T14:40:22Z","updated_at":"2026-06-22T22:21:02Z","resolved_at":"2026-06-22T22:21:02Z","impact":"major","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KVRPREAK9P8C02GEPPVT064M","body":"The issue has been resolved.","created_at":"2026-06-22T22:21:02Z","display_at":"2026-06-22T22:21:02Z","incident_id":"01KVQWCYBPPKPJNZ6BC3R6B955","status":"resolved","updated_at":"2026-06-22T22:21:02Z"},{"id":"01KVQWCYBPXEB5X61VC629C9D5","body":"We have isolated the issue affecting the Web app. A **Cloudflare** outage is causing login failures for a subset of users in the US-hosted environment.\nCloudflare is currently working on a fix, and we are monitoring the situation until full connectivity is restored.","created_at":"2026-06-22T14:40:22Z","display_at":"2026-06-22T14:40:22Z","incident_id":"01KVQWCYBPPKPJNZ6BC3R6B955","status":"identified","updated_at":"2026-06-22T14:40:22Z"}]},{"id":"01KV85QRX8ZJGW71VDHC270SAD","name":"Call page - Service disruption","status":"resolved","created_at":"2026-06-16T12:15:43Z","updated_at":"2026-06-16T12:55:17Z","resolved_at":"2026-06-16T12:55:17Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KV8807FZ201MZE2YAB5FR3HB","body":"The incident has been resolved","created_at":"2026-06-16T12:55:17Z","display_at":"2026-06-16T12:55:17Z","incident_id":"01KV85QRX8ZJGW71VDHC270SAD","status":"resolved","updated_at":"2026-06-16T12:55:17Z"},{"id":"01KV87PT914HAEG4HG0AWCV52B","body":"We have implemented a fix and are currently monitoring system performance.","created_at":"2026-06-16T12:50:09Z","display_at":"2026-06-16T12:50:09Z","incident_id":"01KV85QRX8ZJGW71VDHC270SAD","status":"monitoring","updated_at":"2026-06-16T12:50:09Z"},{"id":"01KV85QRX8RFJJBXEYRKAWDK8G","body":"We are currently investigating an issue affecting the Call page.\nUsers in the US-hosted environment may experience issues where they are unable to play recorded meetings.\nOur engineering teams are actively working to identify the root cause. We will provide another update as soon as more information becomes available.","created_at":"2026-06-16T12:15:43Z","display_at":"2026-06-16T12:15:43Z","incident_id":"01KV85QRX8ZJGW71VDHC270SAD","status":"investigating","updated_at":"2026-06-16T12:15:43Z"}]},{"id":"01KV63Q9XW0CVHJ6RS5JX3TAH7","name":"We are currently experiencing performance degradation on google services","status":"resolved","created_at":"2026-06-15T17:02:02Z","updated_at":"2026-06-15T18:40:19Z","resolved_at":"2026-06-15T18:40:19Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KV69B8NXRZ4T9VXYV7M94GA1","body":"**Problem**: Our Google app lost access, preventing all read and write operations for email and calendar integrations.\n\n**Impact**: Customers were unable to send emails, connect their Google accounts, or sync calendar events due to a complete loss of Google integration access.\n\n**Steps to resolve**: We are monitoring and have observed emails being ingested again and google access is restored","created_at":"2026-06-15T18:40:19Z","display_at":"2026-06-15T18:40:19Z","incident_id":"01KV63Q9XW0CVHJ6RS5JX3TAH7","status":"resolved","updated_at":"2026-06-15T18:40:19Z"},{"id":"01KV63Q9XWMTV0CJW7EPMW0MFC","body":"**Investigating:**\nOur Google app has lost access, preventing sending and ingesting of email and calendar events. Customers are experiencing errors when trying to send emails, connect Google, and perform related actions.\n\nWe are investigating the root cause","created_at":"2026-06-15T17:02:02Z","display_at":"2026-06-15T17:02:02Z","incident_id":"01KV63Q9XW0CVHJ6RS5JX3TAH7","status":"investigating","updated_at":"2026-06-15T17:02:02Z"}]},{"id":"01KTRK3H1K8XDAF0WSKFNQ5DT5","name":"Consent App: Google Add-in Meeting Link Generation Issue","status":"resolved","created_at":"2026-06-10T11:01:29Z","updated_at":"2026-06-10T20:36:11Z","resolved_at":"2026-06-10T20:36:11Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KTSKZVE355VYVRJR1MX1HV2Z","body":"The issue has been resolved.","created_at":"2026-06-10T20:36:11Z","display_at":"2026-06-10T20:36:11Z","incident_id":"01KTRK3H1K8XDAF0WSKFNQ5DT5","status":"resolved","updated_at":"2026-06-10T20:36:11Z"},{"id":"01KTRPRPM3XQFAR4TV20YXT3KT","body":"A fix has been implemented, and we are seeing signs of recovery, please refresh your browser.\nUsers should now be able to generate meeting links through the Google Add-in within the Consent application. We are continuing to monitor the service closely to ensure stability and confirm that the issue has been fully resolved.","created_at":"2026-06-10T12:05:28Z","display_at":"2026-06-10T12:05:28Z","incident_id":"01KTRK3H1K8XDAF0WSKFNQ5DT5","status":"monitoring","updated_at":"2026-06-10T12:05:28Z"},{"id":"01KTRK3H1KCGAWXHEGRP3FYTG4","body":"We are currently investigating an issue affecting users to generate meeting links through Google calendar within the Consent application.\nOur team is actively working to identify the root cause and restore functionality as quickly as possible.","created_at":"2026-06-10T11:01:29Z","display_at":"2026-06-10T11:01:29Z","incident_id":"01KTRK3H1K8XDAF0WSKFNQ5DT5","status":"investigating","updated_at":"2026-06-10T11:01:29Z"}]},{"id":"01KTPE2Y89Y6Q41SCAX4CGDZ33","name":"Admin - Limited scope incident","status":"resolved","created_at":"2026-06-09T14:55:18Z","updated_at":"2026-06-09T22:46:44Z","resolved_at":"2026-06-09T15:48:46Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KTQ925KKFZ32J7EZG54KQP76","body":"The issue has been fully resolved.","created_at":"2026-06-09T22:46:44Z","display_at":"2026-06-09T22:46:44Z","incident_id":"01KTPE2Y89Y6Q41SCAX4CGDZ33","status":"resolved","updated_at":"2026-06-09T22:46:44Z"},{"id":"01KTPY0N63T97B9Q3SN2FGY8KH","body":"We're still working on a fix. Some pages within the admin center may not be accessible.","created_at":"2026-06-09T19:33:40Z","display_at":"2026-06-09T19:33:40Z","incident_id":"01KTPE2Y89Y6Q41SCAX4CGDZ33","status":"monitoring","updated_at":"2026-06-09T19:33:40Z"},{"id":"01KTPH4VBG70B76R1A7KGP1TB8","body":"The issue affecting the Admin center has been resolved.\nAdministrators are now able to successfully navigate to the admin center without encountering URL or routing errors.","created_at":"2026-06-09T15:48:46Z","display_at":"2026-06-09T15:48:46Z","incident_id":"01KTPE2Y89Y6Q41SCAX4CGDZ33","status":"resolved","updated_at":"2026-06-09T15:48:46Z"},{"id":"01KTPE2Y89WJYVFAKQR11T4SAZ","body":"We have identified the issue affecting the Admin center.\nAdministrators may experience technical errors or incorrect routing when clicking the button to access the admin center.\nWe are currently deploying a fix to resolve this behavior.\nNext update in 40 minutes.","created_at":"2026-06-09T14:55:18Z","display_at":"2026-06-09T14:55:18Z","incident_id":"01KTPE2Y89Y6Q41SCAX4CGDZ33","status":"identified","updated_at":"2026-06-09T14:55:18Z"}]},{"id":"01KT6YK50RSJ93R8P9CKH5GS9M","name":"Webex Calls May Not Be Recorded ","status":"resolved","created_at":"2026-06-03T14:35:55Z","updated_at":"2026-06-03T17:44:10Z","resolved_at":"2026-06-03T17:44:10Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KT79BVC6QWPTBQ035XZACP1Y","body":"The issue has been resolved.","created_at":"2026-06-03T17:44:10Z","display_at":"2026-06-03T17:44:10Z","incident_id":"01KT6YK50RSJ93R8P9CKH5GS9M","status":"resolved","updated_at":"2026-06-03T17:44:10Z"},{"id":"01KT6YK50RE7F7DA05QNP24SB2","body":"We are actively tracking a widespread outage with Webex. As a result, some users may experience difficulties joining or hosting their own meetings. Additionally, this outage is impacting our call recording system, causing a limited number of customer calls to fail to record.\n\nWe are closely monitoring Webex’s response to this system outage and will provide updates as they become available.","created_at":"2026-06-03T14:35:55Z","display_at":"2026-06-03T14:35:55Z","incident_id":"01KT6YK50RSJ93R8P9CKH5GS9M","status":"monitoring","updated_at":"2026-06-03T14:35:55Z"}]},{"id":"01KT49BWTA7NFV7KF13D9T6ZEC","name":"Google Meet Calls May Not Be Recorded","status":"resolved","created_at":"2026-06-02T13:46:29Z","updated_at":"2026-06-03T14:21:50Z","resolved_at":"2026-06-03T14:21:49Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KT6XSB0CQCTR9CZ28M7FZC66","body":"The issue has been resolved.","created_at":"2026-06-03T14:21:50Z","display_at":"2026-06-03T14:21:49Z","incident_id":"01KT49BWTA7NFV7KF13D9T6ZEC","status":"resolved","updated_at":"2026-06-03T14:21:50Z"},{"id":"01KT51KZTDEQ8ZA735R7NNWYF4","body":"We identified a recent change in Google Meet that's impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability.\n\nCurrently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity. As a backup, we recommend manually recording your meeting so you can upload it afterward in case the call wasn’t captured by Gong.","created_at":"2026-06-02T20:50:20Z","display_at":"2026-06-02T20:50:20Z","incident_id":"01KT49BWTA7NFV7KF13D9T6ZEC","status":"monitoring","updated_at":"2026-06-02T20:50:20Z"},{"id":"01KT4T6FG6J8F0ZXSYC72N97HR","body":"We identified a recent change in Google Meet that’s impacting Gong recorder ability to join and record Google Meet meetings. Our engineering teams have implemented multiple improvements to address the issue and restore service reliability.\n\nCurrently, Gong is successfully recording the vast majority of Google Meet meetings. Even though multiple meetings may still be affected, we are closely monitoring performance and continuing to deploy enhancements to further improve reliability and return the service to full operational capacity.","created_at":"2026-06-02T18:40:37Z","display_at":"2026-06-02T18:40:37Z","incident_id":"01KT49BWTA7NFV7KF13D9T6ZEC","status":"monitoring","updated_at":"2026-06-02T18:40:37Z"},{"id":"01KT49BWTA7ZRWJDH2YBR9SYDT","body":"We are currently investigating an issue impacting Google Meet recordings. During this time, some Google Meet calls may not be recorded. Our team is actively working to identify the root cause and restore normal service as quickly as possible.","created_at":"2026-06-02T13:46:29Z","display_at":"2026-06-02T13:46:29Z","incident_id":"01KT49BWTA7NFV7KF13D9T6ZEC","status":"investigating","updated_at":"2026-06-02T13:46:29Z"}]},{"id":"01KSYQD5DCESRKZSSMNF2APBXK","name":"Forecast - Service disruption","status":"resolved","created_at":"2026-05-31T09:56:24Z","updated_at":"2026-05-31T10:44:38Z","resolved_at":"2026-05-31T10:44:38Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KSYT5FMK20KYQBY5D34NGPT3","body":"The issue has been resolved.","created_at":"2026-05-31T10:44:38Z","display_at":"2026-05-31T10:44:38Z","incident_id":"01KSYQD5DCESRKZSSMNF2APBXK","status":"resolved","updated_at":"2026-05-31T10:44:38Z"},{"id":"01KSYT2X2MR8ZQGYA0V4GMCT3C","body":"We have implemented a fix and are currently monitoring system performance.","created_at":"2026-05-31T10:43:13Z","display_at":"2026-05-31T10:43:13Z","incident_id":"01KSYQD5DCESRKZSSMNF2APBXK","status":"monitoring","updated_at":"2026-05-31T10:43:13Z"},{"id":"01KSYQD5DCZAT6GG3HPVF937NA","body":"We are currently investigating an issue affecting the Forecast module.\nUsers may experience issues accessing or using any Forecast features.\nWe will provide another update as soon as more information is available","created_at":"2026-05-31T09:56:24Z","display_at":"2026-05-31T09:56:24Z","incident_id":"01KSYQD5DCESRKZSSMNF2APBXK","status":"investigating","updated_at":"2026-05-31T09:56:24Z"}]},{"id":"01KSTF3CMBYR9JVNWJ49J2718R","name":"Telephony, email, and call synchronization delays","status":"resolved","created_at":"2026-05-29T18:14:17Z","updated_at":"2026-05-29T22:33:18Z","resolved_at":"2026-05-29T22:33:18Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KSTXXNQTHDQS9B9WZ4W24WBF","body":"The issue affecting telephony systems, email/call synchronization, and related data processing has been resolved. All systems and performance metrics have returned to normal.","created_at":"2026-05-29T22:33:18Z","display_at":"2026-05-29T22:33:18Z","incident_id":"01KSTF3CMBYR9JVNWJ49J2718R","status":"resolved","updated_at":"2026-05-29T22:33:18Z"},{"id":"01KSTQ671EDM95ESAAM9FDCXTP","body":"We have implemented a fix and are currently monitoring system performance.\n","created_at":"2026-05-29T20:35:38Z","display_at":"2026-05-29T20:35:38Z","incident_id":"01KSTF3CMBYR9JVNWJ49J2718R","status":"monitoring","updated_at":"2026-05-29T20:35:38Z"},{"id":"01KSTH864BCREFMKHYRR9MX7Y7","body":"We are continuing to investigate the issue affecting telephony systems, as well as email and call synchronization. Customers may experience delays across these services. We will provide another update in 60 minutes.","created_at":"2026-05-29T18:51:51Z","display_at":"2026-05-29T18:51:51Z","incident_id":"01KSTF3CMBYR9JVNWJ49J2718R","status":"investigating","updated_at":"2026-05-29T22:37:53Z"},{"id":"01KSTF3CMBNGF8BN9W761Z0HMK","body":"We are currently investigating an issue affecting telephony ingestion.\nCustomers may experience delays in telephony ingestion.\nWe will provide another update in 30 minutes.","created_at":"2026-05-29T18:14:17Z","display_at":"2026-05-29T18:14:17Z","incident_id":"01KSTF3CMBYR9JVNWJ49J2718R","status":"investigating","updated_at":"2026-05-29T20:37:42Z"}]},{"id":"01KRGRC8EX6TZ294R198TFATFP","name":"Revenue - Display issues","status":"resolved","created_at":"2026-05-13T13:28:19Z","updated_at":"2026-05-13T16:00:43Z","resolved_at":"2026-05-13T16:00:43Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KRH13A0X424RJWA6X0CH46Q4","body":"The issue has been resolved.","created_at":"2026-05-13T16:00:43Z","display_at":"2026-05-13T16:00:43Z","incident_id":"01KRGRC8EX6TZ294R198TFATFP","status":"resolved","updated_at":"2026-05-13T16:00:43Z"},{"id":"01KRGT79ZKBKQWKANDH26ECVQT","body":"We have identified the issue affecting Forecast.\nUsers may experience display issues where the Revenue tab is missing from the navigation menu.\nWe are currently working on a fix and will provide another update as more information becomes available.","created_at":"2026-05-13T14:00:34Z","display_at":"2026-05-13T14:00:34Z","incident_id":"01KRGRC8EX6TZ294R198TFATFP","status":"identified","updated_at":"2026-05-13T14:00:34Z"},{"id":"01KRGRC8EXER8G13V7FV1S3GZY","body":"We are currently investigating an issue affecting Forecast.\nUsers may experience display issues where the Revenue tab is missing from the navigation menu.\nWe will provide another update as soon as more information is available","created_at":"2026-05-13T13:28:19Z","display_at":"2026-05-13T13:28:19Z","incident_id":"01KRGRC8EX6TZ294R198TFATFP","status":"investigating","updated_at":"2026-05-13T13:30:14Z"}]},{"id":"01KRDQJAH9PDDTRA2XS6PRN1XE","name":"Mobile app - Limited functionality","status":"resolved","created_at":"2026-05-12T09:16:26Z","updated_at":"2026-05-12T11:19:07Z","resolved_at":"2026-05-12T11:19:07Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KRDYJZ3NWY34XRHFE7WQ5VYT","body":"The incident has been resolved","created_at":"2026-05-12T11:19:07Z","display_at":"2026-05-12T11:19:07Z","incident_id":"01KRDQJAH9PDDTRA2XS6PRN1XE","status":"resolved","updated_at":"2026-05-12T11:19:07Z"},{"id":"01KRDWT0BYVKMTRDP7HNXAK206","body":"We have implemented a fix to resolve the issues affecting the meeting recorder functionality within the mobile app.\nWe are currently monitoring system performance to ensure full stability is maintained across all accounts.","created_at":"2026-05-12T10:48:00Z","display_at":"2026-05-12T10:48:00Z","incident_id":"01KRDQJAH9PDDTRA2XS6PRN1XE","status":"monitoring","updated_at":"2026-05-12T10:48:00Z"},{"id":"01KRDQJAH9BECBT1DFSMVWT2CM","body":"We are currently investigating an issue affecting the Mobile app.\nUsers may experience issues accessing meeting recorder functionality.\nWe will provide another update as soon as more information is available.","created_at":"2026-05-12T09:16:26Z","display_at":"2026-05-12T09:16:26Z","incident_id":"01KRDQJAH9PDDTRA2XS6PRN1XE","status":"investigating","updated_at":"2026-05-12T09:16:26Z"}]},{"id":"01KR32S4Y6VA15F1KPTAPS367C","name":"Gong Service Disruption","status":"resolved","created_at":"2026-05-08T06:00:45Z","updated_at":"2026-05-08T06:39:39Z","resolved_at":"2026-05-08T06:39:39Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KR350C3BQ820DM317CA4418A","body":"The incident has been resolved","created_at":"2026-05-08T06:39:39Z","display_at":"2026-05-08T06:39:39Z","incident_id":"01KR32S4Y6VA15F1KPTAPS367C","status":"resolved","updated_at":"2026-05-08T06:39:39Z"},{"id":"01KR345GRXPDQYDZSK74BBXJ55","body":"We have identified the root cause of the intermittent performance issues as a third-party network disruption within AWS (Amazon Web Services). A fix has been implemented, and we are seeing a recovery in page load times and call processing. We are now monitoring the platform closely to ensure that all services, including call recording and uploads, have fully stabilized.","created_at":"2026-05-08T06:24:59Z","display_at":"2026-05-08T06:24:59Z","incident_id":"01KR32S4Y6VA15F1KPTAPS367C","status":"monitoring","updated_at":"2026-05-08T06:24:59Z"},{"id":"01KR32S4Y65Z299Q2MYDGD0TE2","body":"We are currently investigating reports of intermittent issues within Gong, where some pages are failing to load due to potential network connectivity problems. We are also aware that certain calls may not have been recorded or successfully uploaded to the platform. Our team is actively working to identify the root cause, and we will provide further updates as we progress toward a resolution.","created_at":"2026-05-08T06:00:45Z","display_at":"2026-05-08T06:00:45Z","incident_id":"01KR32S4Y6VA15F1KPTAPS367C","status":"investigating","updated_at":"2026-05-08T06:00:45Z"}]},{"id":"01KQFW72S9KK1N12R1HJSX1EG9","name":"AI Q\u0026A - Service disruption","status":"resolved","created_at":"2026-04-30T19:00:27Z","updated_at":"2026-05-01T12:24:27Z","resolved_at":"2026-05-01T12:24:27Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KQHQYP8AT85RKFQHPJ6BSAV2","body":"The issue has been resolved.","created_at":"2026-05-01T12:24:27Z","display_at":"2026-05-01T12:24:27Z","incident_id":"01KQFW72S9KK1N12R1HJSX1EG9","status":"resolved","updated_at":"2026-05-01T12:24:27Z"},{"id":"01KQG0HEXEQXP58H6WNDKB1PQJ","body":"We are continuing to work with our third-party service provider to resolve the issue affecting AI-powered features, including AI Briefs and AI assistant.\nUsers may continue to experience technical errors when attempting to use these features.\n\nWe will provide another update as soon as more information is available.","created_at":"2026-04-30T20:16:01Z","display_at":"2026-04-30T20:16:01Z","incident_id":"01KQFW72S9KK1N12R1HJSX1EG9","status":"identified","updated_at":"2026-04-30T20:16:01Z"},{"id":"01KQFX70MYMJG514PJPKCHEGQY","body":"We have identified the issue affecting AI-powered features, including AI Briefs and AI assistant.\nUsers may experience technical errors when attempting to use these features.\nWe are currently working with our third-party service provider to resolve this.\nWe will provide the next update in 30 minutes.","created_at":"2026-04-30T19:17:53Z","display_at":"2026-04-30T19:17:53Z","incident_id":"01KQFW72S9KK1N12R1HJSX1EG9","status":"identified","updated_at":"2026-04-30T19:17:53Z"},{"id":"01KQFW72S9Q5ZDM8474JPV9KT5","body":"We have identified the issue affecting AI-powered features, including AI Briefs and AI assistant.\nUsers may experience technical errors when attempting to use these features.\nWe are currently working with our third-party service provider to resolve this.\nNext update in 30 minutes.","created_at":"2026-04-30T19:00:27Z","display_at":"2026-04-30T19:00:27Z","incident_id":"01KQFW72S9KK1N12R1HJSX1EG9","status":"identified","updated_at":"2026-04-30T19:00:27Z"}]},{"id":"01KQA07ADBVSGNV7CN7PW128B7","name":"Forecast and Engage - Performance issue","status":"resolved","created_at":"2026-04-28T12:15:03Z","updated_at":"2026-04-28T15:40:54Z","resolved_at":"2026-04-28T15:40:54Z","impact":"major","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KQAC08EQ1SA1ASQC9W6TDKXR","body":"The system is stable and all services are operating as expected.","created_at":"2026-04-28T15:40:54Z","display_at":"2026-04-28T15:40:54Z","incident_id":"01KQA07ADBVSGNV7CN7PW128B7","status":"resolved","updated_at":"2026-04-28T15:40:54Z"},{"id":"01KQAA4KPX28EYHZT92TGD6XES","body":"We resolved the issue and are monitoring the overall service health.","created_at":"2026-04-28T15:08:20Z","display_at":"2026-04-28T15:08:20Z","incident_id":"01KQA07ADBVSGNV7CN7PW128B7","status":"monitoring","updated_at":"2026-04-28T15:08:20Z"},{"id":"01KQA5AN4A8NFEJS5M2AK19R11","body":"We have identified the issue affecting **Forecast** and **Engage**.\nThe issue is related to an upstream service provider. Users may experience technical errors or slower than usual performance when loading these pages. We are currently proceeding with mitigation steps and expect a resolution within the hour.","created_at":"2026-04-28T13:44:15Z","display_at":"2026-04-28T13:44:15Z","incident_id":"01KQA07ADBVSGNV7CN7PW128B7","status":"identified","updated_at":"2026-04-28T13:47:22Z"},{"id":"01KQA0EFWW16A0VRWBBBB3Q605","body":"We are currently investigating an issue affecting **Forecast** and **Engage** (specifically **To-dos** and **Accounts**). Users may experience technical errors or slower than usual performance when loading these pages.\n\nWe will provide another update as soon as more information is available.","created_at":"2026-04-28T12:18:58Z","display_at":"2026-04-28T12:18:58Z","incident_id":"01KQA07ADBVSGNV7CN7PW128B7","status":"investigating","updated_at":"2026-04-28T12:25:21Z"}]},{"id":"01KP5T8ZNBEWGV1K4M6RAXTQ47","name":"Web app - Degraded performance","status":"resolved","created_at":"2026-04-14T10:58:26Z","updated_at":"2026-04-15T07:50:12Z","resolved_at":"2026-04-15T07:50:12Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KP81X12N0QN7EB21BAR1QB6M","body":"The incident has been resolved","created_at":"2026-04-15T07:50:12Z","display_at":"2026-04-15T07:50:12Z","incident_id":"01KP5T8ZNBEWGV1K4M6RAXTQ47","status":"resolved","updated_at":"2026-04-15T07:50:12Z"},{"id":"01KP64DMM1D7YM29KFM20836DZ","body":"We have implemented a fix to address the connectivity and performance issues affecting the Web app. System performance is returning to normal levels, and we are currently monitoring the environment to ensure continued stability.","created_at":"2026-04-14T13:55:44Z","display_at":"2026-04-14T13:55:44Z","incident_id":"01KP5T8ZNBEWGV1K4M6RAXTQ47","status":"monitoring","updated_at":"2026-04-14T13:55:44Z"},{"id":"01KP5V7DXMWD4H8YNSZD803GBT","body":"We are currently investigating an issue affecting the Web app.\nA subset of users in the US and EU environments may be unable to access the Gong platform or may experience slower than usual performance on some pages.\nWe will provide another update as soon as more information is available.","created_at":"2026-04-14T11:15:04Z","display_at":"2026-04-14T11:15:04Z","incident_id":"01KP5T8ZNBEWGV1K4M6RAXTQ47","status":"investigating","updated_at":"2026-04-14T11:15:04Z"},{"id":"01KP5T8ZNBJTSA7N60KYRDB0EP","body":"We are currently investigating an issue affecting the Web app.\nUsers in the US and EU environments may experience slower than usual performance on some pages within the application.\nWe will provide another update as soon as more information is available.","created_at":"2026-04-14T10:58:26Z","display_at":"2026-04-14T10:58:26Z","incident_id":"01KP5T8ZNBEWGV1K4M6RAXTQ47","status":"investigating","updated_at":"2026-04-14T10:58:26Z"}]},{"id":"01KP11YYC4H1FZ839RZYDHRKZ8","name":"Issues Accessing the Gong Platform","status":"resolved","created_at":"2026-04-12T14:36:34Z","updated_at":"2026-04-12T16:03:00Z","resolved_at":"2026-04-12T15:12:00Z","impact":"critical","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KP16X79K3ZTTSXXN2CH717KS","body":"The incident has been resolved","created_at":"2026-04-12T16:03:00Z","display_at":"2026-04-12T15:12:00Z","incident_id":"01KP11YYC4H1FZ839RZYDHRKZ8","status":"resolved","updated_at":"2026-05-11T04:19:40Z"},{"id":"01KP14EYXS356FX2VF72VEZ758","body":"We have implemented a fix and are currently monitoring the results. Access to the Gong platform has been restored for all users. We will continue to track the stability of the system.","created_at":"2026-04-12T15:20:16Z","display_at":"2026-04-12T15:08:00Z","incident_id":"01KP11YYC4H1FZ839RZYDHRKZ8","status":"monitoring","updated_at":"2026-05-11T04:19:29Z"},{"id":"01KP11YYC42YWST4TQPYBDPF8Y","body":"We are aware of an issue affecting access to the Gong platform.\nOur team is actively investigating and will provide further updates as more information becomes available.","created_at":"2026-04-12T14:36:34Z","display_at":"2026-04-12T13:53:00Z","incident_id":"01KP11YYC4H1FZ839RZYDHRKZ8","status":"investigating","updated_at":"2026-05-11T04:19:16Z"}]},{"id":"01KMN82NS8XM7H3MGJN3EGM3M6","name":"Call Recording Issues for Multiple Providers","status":"resolved","created_at":"2026-03-26T14:16:52Z","updated_at":"2026-03-26T16:25:43Z","resolved_at":"2026-03-26T16:25:43Z","impact":"minor","page_id":"01K0RPD4TCKDRCN1E0ZBG9SYGG","incident_updates":[{"id":"01KMNFEKE3KATXDQGKVHFHNXEP","body":"We have confirmed that call recording services for all providers are now fully operational.","created_at":"2026-03-26T16:25:43Z","display_at":"2026-03-26T16:25:43Z","incident_id":"01KMN82NS8XM7H3MGJN3EGM3M6","status":"resolved","updated_at":"2026-03-26T16:25:43Z"},{"id":"01KMNDECSDHJDDRW8QWVVAVSXY","body":"We have identified the root cause and successfully deployed a fix. Call recording services for all providers are beginning to recover. We are currently monitoring the system closely to ensure full stability.","created_at":"2026-03-26T15:50:39Z","display_at":"2026-03-26T15:50:39Z","incident_id":"01KMN82NS8XM7H3MGJN3EGM3M6","status":"monitoring","updated_at":"2026-03-26T15:50:39Z"},{"id":"01KMN8VJ5VADJRGQ5XDDZJTBNA","body":"We are currently investigating an issue affecting call recordings across several providers. At this time, **Zoom Cloud** remains fully functional and is recording calls as expected. All other providers are currently experiencing disruptions.\n\nOur engineering team is working to identify the root cause and restore full service. We apologize for the inconvenience and will provide another update as soon as we have more information.","created_at":"2026-03-26T14:30:28Z","display_at":"2026-03-26T14:30:28Z","incident_id":"01KMN82NS8XM7H3MGJN3EGM3M6","status":"investigating","updated_at":"2026-03-26T14:30:28Z"},{"id":"01KMN82NS8QSY4ZH94QH4TS9YQ","body":"We are currently investigating an issue affecting call recordings across several providers. At this time, **Zoom Cloud** remains fully functional and is recording calls as expected. All other providers are currently experiencing disruptions.\nOur engineering team is working to identify the root cause and restore full service. We apologize for the inconvenience and will provide another update as soon as we have more information.","created_at":"2026-03-26T14:16:52Z","display_at":"2026-03-26T14:16:52Z","incident_id":"01KMN82NS8XM7H3MGJN3EGM3M6","status":"investigating","updated_at":"2026-03-26T14:16:52Z"}]}]}